Returns

We want you to be happy with your Bloomers. That's why we'll accept returns within 30 days from when your order arrives. 

To be eligible for a return, your item must be in the same condition you received it - unworn (of course!), with all tags attached, and in the laundry bag packaging. To help ensure your order is eligible for a return, we recommend trying on your Bloomers over a pair of underwear or pantyhose. We reserve the right to refuse returns that show any signs of wear.

To start a return, contact our Customer Care department at hello@bloomersintimates.com with your order number or the email address you used to make the purchase. We’ll then email you a return shipping label, as well as instructions on how and where to send your package. Returns must be postmarked within 7 days of your return request in order to receive a refund.

For domestic orders: If you use the return label we provide, a $7 shipping charge will be deducted from your refund.

For international orders: International customers must arrange and cover the cost of their own return shipping.

Please note:

• All return requests must be initiated through our Customer Care department. Returns not initiated through Customer Care may be donated or discarded, and won’t be eligible for a refund or exchange.
• Returns of 4 or more items will incur a 15% processing fee. Alternatively, you can request a free exchange or store credit.
• If you do not return the laundry bag, an additional $3 fee will be deducted from your refund.
• If you received a free item with your purchase, it must be sent back with your return to be eligible for a refund. 
  
• Sale items are final sale and non-refundable.

Refunds will be credited to the original form of payment. Please note, original shipping fees are non-refundable.

Exchanges are free!

Not your size? Not your problem! We offer free exchanges on unworn items so you can find your perfect pair of Bloomers. To help ensure your order is eligible for an exchange, we recommend trying on your Bloomers over a pair of underwear or pantyhose.

To start an exchange, contact us at hello@bloomersintimates.com with your order number or the email address you used to make the purchase. We’ll then email you a free return shipping label, as well as instructions on how and where to send your package. As soon as we receive your order at our warehouse, we will ship your preferred size Bloomers. Easy peasy.

If you need assistance with your exchange or return, please contact us at hello@bloomersintimates.com or call us at 1-860-552-7580.

Our Customer Service hours are 9am to 5pm EST, Monday through Friday. 

Our Cougar Lace underwear is made from 80% nylon/20% spandex with a 100% cotton lining.

Lace is delicate and should be handled with care. When pulling on your Bloomers, please be mindful of zippers and jewelry, pointing your thumbs downward so they don't poke the lace.

Take care of your pair by turning them inside out, placing them in our mesh laundry bag and machine washing on gentle cycle. Hand washing is also a great option! Lay flat to dry as heat will ruin the stretch lace.